Welcome to True Inclusion

At True Inclusion, we believe in empowering every individual to live their fullest life, with dignity and independence. As a dedicated provider of NDIS services, our mission is to offer tailored support that meets the unique needs and aspirations of each person we serve.
Curious about our services? We're here to assist you! Please complete the form, and we'll respond promptly. Your feedback and inquiries are invaluable to us, and we look forward to connecting with you soon.

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Why Choose True Inclusion?

Our compassionate and experienced team is dedicated to your well-being, safety, and personal growth. We provide:

We're here to empower you to reach your full potential and live the life you choose. Contact us today to learn more about how our community access and social activity programs can support you on your NDIS journey. 

Common Questions

Navigating the NDIS can be a complex journey, and we understand that you may have many questions. Our goal is to provide you with clear and helpful information to make the process as smooth as possible. Below, you'll find answers to the most frequently asked questions by potential NDIS participants. Whether you're just starting your NDIS journey or looking for specific details about our services, we're here to help. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're committed to supporting you every step of the way.

How will NDIS service providers be paid?

NDIS service providers are paid through different methods depending on how the participant manages their NDIS plan:

  1. Self-managed funding: Providers are invoiced directly by the participant, who then makes a payment request through the myplace portal or the my NDIS app.

  2. NDIA-managed funding: Providers submit payment requests through the myplace provider portal. The NDIA reviews and processes these requests.

  3. Plan-managed funding: Providers send invoices to the participant's plan manager, who then processes the payment through the myplace provider portal.


For more information, go to NDIS website

If there’s a problem with NDIS providers, how does it get resolved?

If there's a problem with an NDIS provider, it can be resolved through the following steps:

  1. Talk to the provider: Try to resolve the issue directly with the provider first.

  2. Make a complaint: If the issue isn't resolved, you can make a complaint to the NDIS Quality and Safeguards Commission. This can be done online (ndis.gov.au), by phone, or via email.

  3. Investigation: The Commission will investigate the complaint, which may involve talking to both you and the provider.

  4. Resolution: The Commission will take appropriate action, which could include requiring the provider to take specific actions, supporting you to resolve the issue, or taking compliance and enforcement action in serious cases.

  5. Follow-up: You will be informed about how the complaint was handled and any actions taken


For more information, go to NDIS Quality and Safeguards Commission website

What’s your minimum shift?

Our minimum shifts can vary based on the type of support being offered. Generally, minimum shifts can range from 1 to 2 hours. Here are some factors that may influence the minimum shift duration:

  1. Different types of support may have different minimum shift requirements. For example, personal care services may have shorter minimum shifts compared to community access supports.

  2. Participants' NDIS plans and budgets may also impact the minimum shift duration, we need to ensure that services are delivered within the allocated funding.

To get the most accurate information, it's best to contact us directly and discuss your needs.

What’s your availability hours for care services?

Availability hours for NDIS care services can vary depending on the type of support needed. Generally, care services may be available during the following hours:

  1. We offer services during standard business hours, typically from 8:00 AM to 6:00 PM, Monday to Friday.

  2. We offer after-hours services for participants who need support outside of standard hours. This may include evenings, weekends, and public holidays.

  3. We offer 24/7 support for participants who require continuous care. This can include overnight support and emergency assistance.

It's important to check with us to understand our availability hours and any additional charges for after-hours or 24/7 support.

How do you check for quality of delivery by your staff?

We check the quality of service delivery by our staff through several key methods:

  1. We must adhere to the NDIS Practice Standards, which set high-level quality indicators that auditors use to assess compliance.

  2. We undergo regular audits and reviews by the NDIS Quality and Safeguards Commission to ensure we meet the required standards.

  3. We have systems in place to record and manage incidents, ensuring any issues are addressed promptly and effectively.

  4. We have processes for managing feedback and complaints from participants, which helps identify areas for improvement.

  5. Staff receive training in the NDIS Quality and Safeguards Framework, the NDIS Code of Conduct, and other relevant standards to ensure they deliver high-quality support.

These measures help ensure that we maintain high standards of service delivery and continuously improve our practices.

What extra costs should I be aware of?

NDIS participants should be aware of several potential extra costs when accessing services:

  1. A one-time fee charged by us if we deliver more than 20 hours of personal care or community participation support each month for three or more consecutive months.

  2. Charges for tasks done when the participant isn't present, such as writing reports, providing guidance, conducting assessments, and coordinating services.

  3. Costs for travel when our staff accompanies the participant in the community, travels to the participant, or incurs expenses like parking fees and tolls.

  4. We may increase prices due to changes in minimum wage, superannuation, or other operational costs.

It's important to discuss these potential extra costs with us and understand how they might impact your budget.

Can you provide staff who speak languages other than English?

At the moment, we can only provide staff who speaks Tagalog.

We want to stay in touch with you! Please follow us on social media so we can keep in touch.